How to Return Artworks

I hope you're exceptionally happy with your purchase from me. However, I do understand that occasionally an artwork you purchase may not be quite right for you, so if you would like to return or exchange it for any reason, I offer a no-fuss return policy.

Please return your purchase within 14 days of receipt, unused and undamaged. The artwork must be in its original condition with all packaging intact. As soon as I receive the package I will arrange a refund.

Damaged Goods

If you notice that your order is damaged upon delivery, please do not accept the package and contact me straight away. Alternatively, please photograph the damaged packaging so I can see what went wrong, and follow the steps below.

Instructions for Returning Goods:

For all returns enquiries, please email me at enquiries@juliabrownart.com, with ‘RETURNS’ in your subject line, notifying me of your wish to make a return.

Please also supply the following information:

• your name,
• address,
• email address,
• the order number and which artwork the return relates to.

Important - Please wait for my reply to confirm your notification before shipping your package.

Ship the items for return within 14 days of the date of the notification*.

Please send returns to:

Julia Brown - Returns

Sculpture Lounge Studios, Holmbridge Mill, Bank Lane, Holmfirth, West Yorkshire, HD9 2NE, United Kingdom

You are responsible for making sure your returned artwork reaches its destination, so if it's of value, I do advise you send it by courier, or a recorded and tracked mail delivery service with the appropriate level of insurance cover.

Please note:

• I do not refund the postage charge for returning artworks.
• Artwork that is personalised or has been created for a commission cannot be returned or refunded. Please see my Terms and Conditions or email enquiries@juliabrownart.com for more information.

Tips:

• You are responsible for any damage incurred to items during the return shipment. I therefore strongly recommend that you send artworks insured, well packaged, in good condition and in their original box and/or packaging.
• If possible, please provide me with a tracking number for the return shipment.
• If a returned item is shipped internationally, please complete the relevant Customs documentation and mark as "RETURNED GOODS" to avoid any Customs charges. I am not responsible for any charges imposed on packages returned by Customs.

Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

If the item or packaging is used or damaged, I reserve the right to deduct any depreciation in value when refunding your purchase.

This returns policy was last updated in December 2024.