Refund policy

I hope you're exceptionally happy with your purchase from me. However, I do understand that occasionally an artwork or item you purchase may not be quite right for you, so if you would like to return or exchange it for any reason, I offer a no-fuss return policy.

How to Return Artworks

If you need to return or exchange an item, please contact me explaining the reason for the return.

Please return your purchase within 14 days of receipt following the instructions below. To be eligible for a refund or exchange, you must return your item unused and in the same condition that you received it. It must also be in the original packaging.

Please note:

• I do not refund your shipping charge for returning a purchase.
• Sale items (if applicable) sold at a discount cannot be refunded.
• I am unable to provide exchanges or refunds for artworks that have been custom framed.
• Artwork that is made in accordance with your specifications, is personalised or has been created for a commission cannot be returned or refunded. Please see my Terms and Conditions or email enquiries@juliabrownart.com for more information.
  
  

If you receive your artwork damaged

If you see that your order is noticeably damaged upon delivery, please do not accept the package and contact me straight away. If this is not an option, please photograph the damaged packaging and contact me straight away so I can see what went wrong and we can organise a solution.

Instructions for Returning Damaged Goods

For all returns enquiries, please contact me, with ‘RETURNS REQUEST’ in your subject line, notifying me of your wish to make a return. I will send you a claims form to fill out and submit.

This form will ask you to provide as many of the following details as possible:

• Your name and delivery address
• Order number
• Artwork title (artwork information)
• Shipping method (delivered by FedEx or other?)
• Date of delivery
• Date damage discovered
• Current location of the artwork (if not still at delivery address)
• Nature of damage (please include description, approximate size & location)
• Did the packing materials show signs of damage? Please describe.
• Have original packing materials been retained? (Please keep until claim is resolved.)
• Close-up photo(s) of the damage
• Wider photos of the artwork as a whole to help understand position of damage, to help me identify other potential issues or contributing factors
• Photo(s) of the packing materials, including showing any damage to them (if present)
• Best way to contact you (preferred email / phone #)
  

Please wait for my reply to confirm your notification before shipping your package.
Ship the item for return within 14 days of the date of the notification.

Please send returns to:

Julia Brown - Returns
Sculpture Lounge Studios, Holmbridge Mill, Bank Lane, Holmfirth, West Yorkshire, HD9 2NE, United Kingdom

You are responsible for making sure your returned item reaches its destination, so if it's of value, I do advise you send it by art mover, courier, or a recorded and tracked mail delivery service with the appropriate level of insurance cover.

Tips:

• You are responsible for any damage incurred to items during the return shipment. I therefore strongly recommend that you send artworks insured, well packaged, in good condition and in their original box and/or packaging (unless this is damaged beyond use).
• If possible, please provide me with the shipping company and a tracking number for the return shipment.
• If a returned item is shipped internationally, mark as "RETURNED GOODS" on Customs paperwork to avoid any Customs charges. I am not responsible for any charges imposed on packages returned by Customs.

Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase, when I have received the item or proof that it has been sent to me (certificate of delivery).

If the item or packaging is used or damaged, I reserve the right to deduct any depreciation in value when refunding the item.

If you are contracting with me as a consumer, you have legal rights in relation to purchased items that are faulty or not as described.

The statutory rights in relation to faulty products apply to in person purchases, as well as online (including email) and telephone orders. For online (including email) and telephone orders, the timelines below will start from the date of delivery or collection. For in person orders, the timelines below will start from the date of purchase.

Your statutory rights as a consumer are as follows:

Within 30 days of delivery/purchase of the product, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described.

After the 30-day period, but within six months of delivery/purchase and where the product is faulty, you are entitled to a repair or replacement. Where repair or replacement is not possible, or the repair or replacement does not resolve the fault, you are entitled to a refund.

After six months of delivery/purchase, similar rights exist, but only if you can prove that the fault was present at the point of delivery/purchase. In addition, if repair or replacement does not resolve the fault, I may make a deduction from any refund for fair use.

For further information about your statutory rights in the UK please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

This returns policy was last updated in January 2025.